returns

 

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 7 days. To arrange a refund please contact our shop by emailing care@g3creatives.com.

However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact. All eligible returns must be accompanied by a return form, the original invoice and with any original tag(s) attached. Customers are responsible for all return’s costs.  All refunds will be made in the form of the original payment/card. Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value.

We can offer a full refund (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 days from the time we receive your return for it to be processed.

Where items are returned to us outside of this time period, we reserve the right to return the item to you.

CHANGED YOUR MIND? YOUR RIGHT TO CANCEL.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 24 hours of placing your order if you simply change your mind. 

Where items are returned to us outside of this time period, we reserve the right to return the item to you.

UNDELIVERED ITEMS

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

MORE QUESTIONS?

Contact care@g3creatives.com for any questions you may have.